Contact our customer service on social media
Need help? Contact us using your favorite messaging service via the Support page. Discover all the official Air France social media platforms in the Follow us section.
No matter where you are, customer service is right around the corner
We answer all your questions on the following platforms.
Please make sure to only share sensitive information via private message (booking reference, Flying Blue number...).
Our answers to your questions
Our bots provide immediate responses. If they don't have the answer, they will transfer your request to an agent for faster service.
Yes, all you need is an internet connection. You can chat with us anytime, anywhere.
Yes! You can ask us anything you like. We will answer you regardless of whether you have a booking or not.
We are active on most messaging and social media platforims in your country or region. For a list of the ones you can use to contact us, go to our Support or Follow us pages.
Occasionally, we organize competitions inviting you to win plane tickets, particularly during events or anniversaries. Beware of phishing attempts. Ensure that these messages come from a verified account (with the green badge on WhatsApp, for example) or from one of our official email addresses, which you can consult via the link below.