Service fees

Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:

  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

TICKET CHANGES/REISSUE

On airfrance.sg By phone at the Air France Call CenterAt an Air France airport ticket office
Service fees for tickets purchased on airfrance.sg, by phone or at an Air France ticket counter No fees€15€15
Service fees for tickets purchased on a third-party site or travel agency €30Refer to your local travel agent or fee of €30 is applicable. Refer to your local travel agent or fee of €30 is applicable.

REFUNDS

On airfrance.sgBy phone at the Air France Call CenterAt an Air France airport ticket office
Refund fees for tickets purchased on airfrance.sg, by phone or at an Air France airport ticket counter € 20€ 20€ 20
Refund fees for Tickets purchased from a third-party site or travel agency Refund request to be completed through the third-party website or travel agency used to purchase the ticket*

* Travel agencies set and apply their own service fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.