Air France Protect: Our commitment to making your trip safe and flexible
Traveling soon? For your peace of mind, our tickets are 100% changeable and refundable*. We also apply the strictest health measures at every step of your Journey.
AIR FRANCE REWARDED FOR ITS HEALTH AND SAFETY MEASURES
100% CHANGEABLE OR REFUNDABLE TICKETS*
Our policies are adapting to provide you with maximum flexibility and peace of mind. You can postpone your trip for any reason, receive a refundable voucher if you no longer wish to travel, or get a refund if your flight has been cancelled*. Discover our measures detailed below.
If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
NEED TO CHANGE OR CANCEL YOUR TICKET? SURE, NO PROBLEM.
I no longer wish to travel
I am unable to travel
My flight has been cancelled
* 100% changeable or refundable tickets
For all tickets excluding group rates and allotments Changes You can change the date and/or destination of your ticket, regardless of your ticket’s fare conditions, up to the day of departure of your first flight. If the price of your new ticket is higher, you will only pay the fare difference. Refunds Refunds are available on tickets purchased before March 1, 2022, up to the departure of your first flight, for all travel on or before June 30, 2022. If the fare conditions of your ticket do not allow for a refund, you will receive a voucher with a one-year validity. You can request to be refunded at any time during the 1 year following its issue date.
MORE INFO ON VOUCHERS
CHECK TRAVEL REQUIREMENTS
Due to the health situation, some countries require a negative Covid-19 test, quarantine on arrival and special travel documents. These travel requirements are regularly updated. Before your trip to France or abroad, check which requirements apply on the TravelDoc website
Your health and well-being are at the heart of our concerns. That's why we have implemented strict health measures at every step of your journey.
TRAVEL WITH PEACE OF MIND
In partnership with Allianz Travel, Air France is extending its travel insurance guarantees* to protect you further in the event of an epidemic such as Covid-19.
During your stay You benefit from medical assistance and the reimbursement of medical expenses abroad or additional expenses in case of quarantine. For more information, visit the Insurance page of our site. * Coverage available for customers residing in France, Germany, Spain, Italy, the Netherlands and the United Kingdom, and soon for other countries.